The European Passengers’ Federation (EPF) is the federation of all major passenger organisations throughout Europe. EPF is an international non-profit organisation under Belgian law and has 35 member associations covering 20 European countries. EPF’s mission is to achieve comprehensive passenger rights throughout Europe and effective multi-modal travel by conducting research, holding conferences and working constructively with the transport industry and decision-makers. EPF has a multi-modal focus and sees passenger travel as an end-to-end journey. EPF is able to draw on an extensive, EU-wide network of passengers and passengers’ experts through its member organisations.